Project Timelines

Highlight consistently delivers high quality results fast.

IHUT Timelines

To ensure your project meets your timeline, please be aware of these important milestones.

1. Kickoff & Onboarding
   First-time customers kick off their project with a live platform onboarding session.
2. Project Submission and Quality Check
   After kickoff:
   1. Set up your project to align with your research needs, then submit it for review. Setup includes defining your audience, designing surveys, and providing detailed instructions for both testers and Highlight's warehouse.
   2. Prior to submitting your project, you must create a shipment receiving, outlining your estimated ship date, products, and quantities, along with any other important shipment notes. You can alway come back to this after project submission to edit tracking as needed.
   3. Submit your project! Your project will be reviewed within 48 hours of submission. Upon review, timeline will be available in the platform and you will receive email updates at every key milestone along the way - from boxes being shipped to results coming in!
3. Product Received by Highlight
   Ship your products to Highlight's warehouse Monday - Friday 9am-4pm ET. More details for shipping your products to Highlight’s warehouse (including repacking/labeling requirements) can be found here.
4. Recruiting Participants
   Once your project has been submitted, reviewed, and all products have been received and logged by the Highlight warehouse, Highlight begins recruiting participants. Please see your proposal for recruitment timing, as this step depends on your audience requirements.
5. Boxes Ship to Participants
   Once participants are fully recruited, boxes are shipped from Highlight's warehouse to participants which begins the in-home testing fieldwork period. Estimate 2-5 days for standard shipping or 1-2 days for expedited shipping (if scoped in your proposal) for all boxes to be delivered.
6. Fieldwork
   As testers receive their boxes, they will begin to test your products as outlined by your instructions. Highlight manages progress and quality throughout. Results are available in the Explore tab of your project as soon as the first survey responses start coming in.
7. Project Complete
   Within 24 hours of fieldwork concluding, all final and quality-checked results are available for your completed project in the Insights tab of your project.

To confirm specifics for your project's timeline, please refer to your proposal or reach out to support@letshighlight.com.

Digital Testing Timelines

1. Kickoff & Onboarding First-time customers kick off their project with a live platform onboarding session.
2. Project Submission and Quality Check After kickoff:
   1. Set up your project to align with your research needs, then submit it for review. Setup includes uploading stimuli (if applicable), defining your audience. and designing surveys.
   2. Submit your project! Your project will be reviewed within 48 hours of submission. Upon review, the timeline will be available in the platform and you will receive email updates at key milestones along the way!
3. Recruiting & Fieldwork Highlight begins recruiting once your project has been submitted and reviewed. Qualified testers will immediately enter the digital test. Highlight manages progress and quality throughout. Results are available in the Explore tab of your project as soon as the first survey responses start coming in. Please see your proposal for recruitment & fielding timing, as this step depends on your audience requirements.
4. Project Complete Within 24 hours of fieldwork concluding, all final and quality-checked results are available for your completed project in the Insights tab of your project.

To confirm specifics for your project's timeline, please refer to your proposal or reach out to support@letshighlight.com.